L's English Consulting
L's English Consulting is there to help business owners stay one step ahead of the competition. Since the COVID Pandemic, more and more tourist are making their way to Japan. Perhaps you are a larger firm in need of more personalized training. Whether it’s a series of seminars or an evaluation of your company’s current English customer service, our consulting services designed to make your organization more global.
"Your most unhappy customers are your greatest source of learning."
William Henry Gates III
English Customer Service Training
Initial Consultation and Needs Assessment
We interview you to learn more about your specific needs and challenges particularly in serving international residents, tourists, and clients.
Employee and Front End Assessment
We assess the English abilities of your staff and categorize them into the six different CEFR levels.
Training Program Customization
Once we understand your goals, we develop a training program tailored to the ward office’s unique needs.
This includes deciding on One on One or Group Classes or a series of Seminars
Training
Depending on the client's need this will be a series of classes or seminars to train the areas focusing on aspects such
as addressing customers concerns, pronunciation, inflection, and conciseness.
Ongoing Support and Application
We provide follow up sessions and offer additional support through customized phrasebooks and dynamic practice.
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Final Reporting and Recommendations
We meet with the client and provide a summary of results and suggest ways to continue improving language proficiency. This could be in the form of ongoing training, refreshers, or follow up workshops.
"Do not fail to show love to strangers, for by doing this some have welcomed angels without realizing it."
Apostle Paul
Secret English Customer Evaluation
Initial Consultation
We meet with you and discuss your business, goals, and concerns for improvement.
We send an English-speaking evaluator to interact with your staff as a typical customer and assess their communication skills.
Secret Customer Visit
Evaluation Report
After the visit, we provide a detailed report highlighting your staff's strengths and areas for improvement.
Tailored Training Proposal
Based on the evaluation, we propose customized training solutions designed to enhance your team’s English proficiency.
Training
Depending on the needs and evaluation, we conduct one on one, group, seminar, or workshop lessons for the staff.
"PowerPoint is like nuclear energy: it can be used either for good or evil.
Use it wisely."
Peter Norvig
Presentations
Initial Assessment
We start with a discussion to understand your team's presentation needs, audience, and goals.
This helps us identify areas where we can focus on to improve and enhance.
The Potential client is given a subject and time limit to give a presentation about, while being assessed on
organization, delivery, engagement, clarity, engagement, Q and A as well as professionalism.
Live Presentation Assessment
Detailed Feedback Report
After the presentation, we provide a comprehensive report covering strengths, areas for improvement, and specific recommendations for clearer, more impactful presentations in English.
Custom Training Program
We develop the skills to deliver impactful presentations by learning to structure content effectively, engage your audience, and present with confidence. Our training focuses on cultural appropriateness, dynamic delivery, and continuous feedback to help you excel in any professional setting.
Our Speech Skills Program is designed for professionals who need to deliver compelling, clear, and confident speeches in English, whether for company events, public speaking, or international conferences.
Speeches
Initial Consultation
We help clients assess their speech delivery goals, challenges, and specific needs, while evaluating their current skills and identifying areas for improvement.
Goal Setting and Planning
We assist clients in defining clear objectives for their speech (e.g., inspire, inform, or persuade) and outlining a structured approach with a strong opening, clear main points, and a memorable closing.
Language and Delivery Practice
We guide clients in using impactful vocabulary, tone, and phrasing, while practicing body language, gestures, and eye contact to enhance their delivery.
Real-Time Speech Practice
We provide clients with simulated speech delivery settings, helping them incorporate pacing, pauses, and vocal variation to maintain audience engagement.
Feedback and Improvement
We offer detailed, personalized feedback on strengths and areas for improvement, helping clients refine their speech by adjusting content, tone, or delivery.
